A little more clarity.
Find answers to common questions about our products, documentation, and ordering enquiries.
Contact Our Team ↗What are Aveline Peptide products intended for?
Our products are intended for laboratory research use only. They are not intended for human or veterinary use. Please review the product information to determine whether an item meets your research requirements.
How can I check product availability and pricing?
Browse our product catalogue for listed information. To confirm availability or request a quotation, contact our team with the product name, required quantity, and delivery destination.
Can I request a certificate of analysis (COA)?
Contact our team with the product name and batch number, if available, to request the relevant COA and check which analytical documents are available. Please confirm documentation requirements before placing an order.
How do I enquire about bulk orders?
For bulk or recurring supply enquiries, send us the product names, quantities, delivery destination, and preferred timeframe. Our team will review your requirements and confirm availability, pricing, and any applicable minimum order quantities.
How can I check shipping options for my country?
Shipping options depend on the product and destination. Please share your country, postal code, and requested items so our team can confirm available delivery options, estimated shipping times, and costs before you order.
Where can I find storage and handling information?
Refer to the product label and accompanying documentation for product-specific storage and handling instructions. If this information is missing or unclear, contact our team with the product name and batch number before use.
What should I do if there is a problem with my order?
Please contact our team with your order number and a brief description of the issue. For damaged packaging or incorrect items, include clear photos of the parcel, shipping label, and products to help us review your enquiry. Keep the original packaging while the issue is being reviewed.