Shipping Policy

01Shipping coverage

Aveline Peptide offers worldwide shipping for laboratory research products. Delivery to a particular destination remains subject to applicable import, export, product, and carrier restrictions.

If a product cannot be shipped to your destination, we will contact you to resolve the order and refund any payment for goods we cannot supply.

02Order processing

After order confirmation, your order is prepared for dispatch. Please ensure your contact and delivery details are complete so we can address any questions that affect fulfilment.

Our estimated delivery window is 7–15 calendar days from order confirmation, including preparation and transit. Any different lead time for a special or bulk order must be agreed before purchase.

03Delivery methods and estimates

Delivery times are estimates. Customs processing, public holidays, severe weather, and carrier disruptions can cause delays. We will help resolve delivery issues; these circumstances do not remove your mandatory rights.

04Shipping charges and import costs

Shipping charges applicable to your order are disclosed before purchase, either at checkout or in your quotation. Please review the total before confirming your order.

International orders may be subject to destination-specific import taxes, customs duties, or clearance requirements. Whether such charges are included depends on the arrangement disclosed for your order. Contact [email protected] before ordering if you need clarification; do not assume that delivery charges include all import costs.

05Tracking and delivery details

To request an order update or available tracking information, email [email protected] with your order number. Carrier tracking, where available, may take time to display new scans.

Please check your delivery address before ordering. Contact us promptly if a correction is needed; changes may not be possible after dispatch. Any proposed redelivery charges will be explained before a new arrangement is agreed.

06Packaging and transport conditions

Packaging and transport requirements depend on the product. If your research requires specific transport conditions, contact [email protected] to confirm the arrangements before ordering.

On arrival, inspect the package and follow the storage and handling information provided for the product. Do not assume a shipment uses temperature-controlled transport unless this has been expressly confirmed.

07Delays, missing parcels, and damage

If dispatch is delayed beyond a promised period, we will notify you and provide the delay, cancellation, and refund options required by applicable law. Contact us if your parcel is overdue or marked delivered but cannot be located.

For visible damage, keep the packaging and provide photos of the parcel, label, and affected items where reasonably possible. We will review the issue with the carrier where appropriate. A carrier investigation does not remove our legal obligations to you.

08Customs holds and refused deliveries

If a shipment is held by customs or returned, contact us so we can establish the reason and discuss next steps. Any refund, replacement, or deduction will depend on the circumstances, the terms disclosed before purchase, and applicable law.

There is no automatic waiver of your rights because an order is international or delayed in customs. Questions can be sent to [email protected] or through our email at [email protected].