Returns & Refund Policy

01Scope of this policy

Aveline Peptide offers a 30-day return and refund policy. You may request a return and refund within 30 calendar days after receiving your order by emailing [email protected].

This policy does not exclude mandatory cancellation rights or remedies for faulty, damaged, incorrect, or misdescribed goods. Any longer period or additional remedy required by applicable law remains available.

02Cancelling an order

If you wish to cancel or change an order, email [email protected] as soon as possible with your order number. We will check the fulfilment status and help arrange the cancellation where possible.

If the shipment can no longer be stopped, you can use the return process after delivery. This does not limit any separate cancellation right available under applicable law.

03Change-of-mind returns

You may request a return for a refund within 30 calendar days of delivery, including if you change your mind. Email [email protected] with your order number and the items you wish to return.

Describe the condition of the items and whether they have been opened or used so we can provide appropriate handling and return instructions. Keep any remaining labels, packaging, and supplied documentation where possible. Do not ship research materials back without obtaining the correct return instructions.

A request made within the 30-day period remains timely while you await our response.

04Damaged, faulty, or incorrect products

Please contact us promptly if an item arrives damaged, appears faulty, is incorrect, or does not match the agreed description. Include your order number, product name, batch number if available, and a description of the problem. Photos may help us investigate.

We will assess the issue and provide the remedy required by applicable law, which may include replacement, a price reduction, or a refund. A request to report an issue promptly does not shorten a statutory claim period.

05How to arrange a return

1. Email [email protected] within 30 calendar days of delivery, including your order number and the items you want to return.
2. We will reply with the return address and handling instructions.
3. Use appropriate packaging and follow the return instructions and applicable shipping requirements.
4. Keep proof of dispatch and your correspondence until the refund is completed.

The correct return address is provided by email. Please do not assume the address on the original parcel accepts returns. This coordination process does not limit your statutory rights.

06Return shipping costs

Contact us before arranging return shipment so we can confirm the method and any applicable shipping costs. Any customer-paid costs must be disclosed before you commit to the return.

If goods are damaged, faulty, incorrect, or otherwise fail to meet our obligations, we will cover necessary return costs or provide another appropriate remedy where required. We will not impose undisclosed restocking fees or charges that conflict with your statutory rights.

07Refund method and timing

Refunds are returned to the original payment method unless another lawful arrangement is agreed. We will process the refund without undue delay after receiving the returned goods or sufficient proof of return, as applicable, and within any deadline required by law.

If no physical return is needed, we will confirm this and arrange the refund. We will notify you when the refund has been issued. Your payment provider may take additional time to show the credit.

We will explain the refunded amount and any legally permitted adjustment. Original standard delivery charges will be refunded where required by law. A legally required monetary refund will not be replaced with store credit without your agreement.

08If you have not received a refund

Check the original payment account and any refund confirmation. If the refund has not appeared, contact [email protected] with your order number so we can check its status.

If you disagree with an outcome, email us with the details you would like reviewed. This does not prevent you from using any external complaint or legal process available to you.