Privacy Policy

01Who is responsible for your information

Aveline Peptide is responsible for the personal information described in this policy. For questions about your information or to exercise a privacy right, email [email protected].

This policy covers information connected with our website, product enquiries, purchases, deliveries, and customer support.

02Information we collect

The information involved depends on how you interact with us. It may include:

• Information you provide, such as your name, email address, organisation, and billing or delivery address.
• Order information, including products purchased, payment status, and correspondence about an order.
• Account information, if you choose to create an account.
• Messages, photographs, and other information you send with enquiries or return requests.
• Technical information generated when you visit the website, such as IP address, browser details, device information, and server logs.
• Cookie and communication preferences, where relevant features are used.

Information may come directly from you, from your use of the website, or from providers involved in processing a payment or delivery. Please do not send unnecessary health information or other sensitive personal information.

03Why we use information

We use information to respond to enquiries, process and deliver orders, provide account features where used, handle returns and refunds, maintain transaction records, and protect the website against misuse.

Where a legal basis is required, order and delivery processing relies on performing a contract or taking steps you request before a contract; legally required recordkeeping relies on compliance with legal obligations; and proportionate fraud prevention and security activities rely on legitimate interests, subject to your rights.

Where optional marketing or other processing requires consent, that processing is subject to your consent. You may withdraw consent by contacting [email protected], without affecting processing lawfully carried out before withdrawal.

04Service providers and other recipients

Relevant information may be shared with providers involved in operating the website and fulfilling your requests. These categories include hosting and website support providers, payment providers, delivery and logistics providers, and customer support services where used.

For example, a carrier needs delivery information to deliver an order, and a payment provider processes information needed to complete a payment. Such providers may also have their own privacy notices. Information may be disclosed to professional advisers or authorities where necessary for legal obligations or claims.

For questions about recipients of your information or to exercise an applicable right to object to or opt out of a particular use, contact [email protected].

05Cookies and similar technologies

Cookies and similar technologies may support website functions such as shopping carts, login sessions, security, and saved preferences. The technologies involved depend on the features you use.

Where optional analytics or advertising technologies are used and prior consent is legally required, their use is subject to that consent. You can manage stored cookies through your browser settings and use any cookie controls made available on the website. Blocking essential cookies may affect some features.

Contact [email protected] for questions about cookies or to withdraw a consent you have provided. Browser cookie settings do not necessarily control information already collected.

06International transfers

As we accept worldwide orders, your information may be processed in countries other than your own by providers involved in website operation, payments, or delivery. Data protection rules may differ between countries.

Where applicable law requires safeguards for an international transfer, the transfer is subject to those requirements. Contact [email protected] for information about the processing of your information and any applicable transfer safeguards.

07How long information is kept

We retain information for as long as needed for the purpose for which it was collected and to meet applicable legal requirements.

• Order and transaction records are retained for applicable accounting, tax, warranty, and legal claim requirements.
• Enquiry and support records are retained while a matter is active and as needed to resolve related issues or disputes.
• Account information, where accounts are used, is retained while the account remains active, subject to deletion requests and lawful retention needs.
• Security logs are retained as needed to investigate misuse and maintain website security.
• Consent and preference records are retained as needed to respect your choices and demonstrate compliance.

When information is no longer needed, it should be deleted or anonymised in accordance with applicable requirements. Contact us for information about a particular record.

08Your choices and rights

Depending on applicable law, you may have rights to request access to, correction of, deletion of, or a portable copy of your information; restrict or object to processing; withdraw consent; or opt out of specified data uses. These rights are subject to legal conditions and exceptions.

Send requests to [email protected]. We may request proportionate information to verify your identity and will respond within applicable legal time limits. Where marketing messages are sent, you can unsubscribe using the instructions provided or contact us directly.

You may complain to the relevant data protection authority. Where applicable law provides a right to appeal our response, email us with your original request and the reason for your appeal. You will not be treated unlawfully for exercising a privacy right.

09Security and required information

No website, electronic transmission, or storage method can guarantee absolute security. Keep any account credentials confidential and contact us promptly if you suspect unauthorised access involving your account or order.

Some information is needed to answer an enquiry, process an order, arrange delivery, or meet legal obligations. If you do not provide the necessary information, we may be unable to provide the requested service.

10Children and policy updates

This website is directed to people making professional research enquiries and purchases, rather than children. If you believe a child has provided personal information, contact our privacy contact so the matter can be reviewed under applicable law.

We may update this policy when our practices or legal obligations change. We will provide additional notice or seek consent where required. The date shown above identifies the current version.